Business & Administration

Business & Administration Training Programmes

This training programme trains you to play an important support role within a business or organisation.

Administrators handle the day-to-day tasks in an office and make sure things run smoothly. This sort of work requires a strong sense of responsibility, accuracy and attention to detail.

What will I study?

This covers roles that involve organising people and resources such as:

  • Executive assistants
  • Secretaries
  • Administration assistants
  • Data entry clerks
  • Office juniors

As a business and administration apprentice, your exact duties will depend on your employer but could include:

  • Typing up board meeting documents
  • Putting financial information together in spreadsheets
  • Sending the daily post
  • Faxing and photocopying confidential documents

Encompass currently deliver two levels of business and administration apprenticeships one under the framework, and one under the standard. You could train in roles like:

Level 2 (Framework)

  • Administrator / business support officer
  • Office junior
  • Receptionist
  • Junior legal secretary
  • Junior medical secretary
  • Medical receptionist


Level 3 (Standard)

  • Administration officer / executive
  • Administration team leader / office supervisor
  • Personal assistant
  • Secretary
  • Legal secretary
  • Medical secretary


Through the completion of the framework/standard you will achieve the following qualifications;


  • Level 2 Diploma in Business Administration
  • Employee Rights and Responsibilities
  • Level 1 Functional Skills English *
  • Level 1 Functional Skills Mathematics *
  • Level 1 Functional Skills ICT *


  • Level 3 Diploma in Business Administration
  • Employee Rights and Responsibilities
  • Personal learning and Thinking Skills (Mapped)
  • Level 2 Functional Skills English *
  • Level 2 Functional Skills Mathematics *
  • Level 2 Functional Skills ICT *

*If you have achieved at least a Grade C (or equivalent) in English, Mathematics or ICT then you will be exempt from completion of the Functional Skills element.

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